Whether you're transitioning from another CRM system or just starting out on your Salesforce journey, we can help configure, customize, and optimize the core functionality of the Salesforce platform to improve the sales function of your organization.
Our expertise includes:
We can help you leverage the full power of the Salesforce platform to transform the way your customers experience your brand. We can build a comprehensive service experience to improve customer satisfaction while empowering your team to offer seamless solutions guided by data and analysis.
Our expertise includes:
Service process automation
Service console design & omni-channel routing
Case and knowledge management
Computer Telephony Integration
In today's world, your stakeholders - be it employees, customers, or partners - are looking to meaningfully engage with your business on their own terms. We work closely with our clients to identify and execute on user engagement strategies to ensure stakeholder success at every level.
Our expertise includes:
A quick way to boost revenue is to streamline and standardize the often complex quoting process that slows down the sales process and creates a frustrating customer experience from inconsistent pricing, missing key provisions, and skipping necessary approvals.
We can build a repeatable, scalable, and standard configure-price-quote (CPQ) process within Sales Cloud to comply with your governance structure and seamlessly price complex deals to maximize revenues and margins.
Our expertise includes:
Automate discounts, product bundles, and approvals
Break down front and back office silos by streamlining data sharing
Quote document creation with e-signatures
External system integration for pricing and order management
Elevate your customer service experience by empowering your in-house customer service reps and field service personnel with a unified view of your customers.
We build upon your Service Cloud capabilities with Field Service Lightning to optimize the delivery efficiency of your service delivery managers, dispatchers, and technicians.
Our expertise includes:
Scheduling and dispatch automation
Optimizing mobile workforce allocations
Real time visibility into service operations
Oloop has deep expertise with enterprise application development. We bring that expertise to the Force platform to extend the reach of your Salesforce instance with Heroku, Security and Identity, Mobile, AI, and Blockchain solutions.
Our expertise includes:
Lightning web and application development
Heroku platform application development
Lightning mobile development
ISVForce and OEM application development for AppExchange
